Privacy Policy

Effective Date: 21 August 2026

Dronacharya-Perumbavoor ("Dronacharya", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of users of the Dronacharya-Perumbavoor mobile application ("App") and website. This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be shared with third-party service providers, and how you can request deletion of your information. By using the Dronacharya-Perumbavoor App or website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use the App, we may collect the following categories of information:

1.1 Personal Information

When you register, contact us, make a purchase, or use certain features of the App, we may collect:

  • Full name
  • Email address
  • Mobile/phone number
  • Address or other information provided for services or transactions
  • Account login information
  • Information that you voluntarily provide through forms, enquiries, or customer support

We only collect information that is reasonably necessary to provide and improve our services.

1.2 Device and Technical Information

When you use the App, certain technical information may be automatically collected, depending on the device and permissions granted, including:

  • Device type and model
  • Operating system and version
  • App version
  • Device identifiers or installation identifiers
  • IP address
  • Network information
  • Crash reports and diagnostic information
  • Information about how the App is used

This information may be used for security, troubleshooting, analytics, improving app performance, and preventing abuse.

1.3 Transaction and Payment Information

If the App provides paid services, we may process information necessary to complete a transaction. Payment details such as card numbers, banking credentials, UPI credentials, or other sensitive payment credentials may be processed directly by our payment service provider. We do not intend to store complete payment card details on our own servers unless specifically required for a legitimate business purpose and handled in accordance with applicable security requirements.

2. How We Use Your Information

We may use collected information for the following purposes:

  • To create and manage your account
  • To provide the services and features of the App
  • To authenticate users
  • To process transactions and payments
  • To respond to enquiries and customer support requests
  • To send important service-related notifications
  • To maintain and improve the App
  • To monitor App performance and diagnose technical problems
  • To prevent fraud, abuse, unauthorized access, and other security issues
  • To comply with applicable laws and legal obligations
  • To communicate information about our services where permitted by law

We do not sell your personal information to third parties.

3. Third-Party Services

We may use trusted third-party service providers to operate, maintain, secure, analyze, and improve the App.
These services may include:
### Firebase / Google Services
We may use Google Firebase or other Google services for functions such as:

  • Push notifications
  • Authentication
  • Crash reporting
  • Analytics
  • App performance monitoring
  • Other technical services required for operating the App

The information processed by these services is subject to the applicable policies of the respective service providers.

Payment Gateway

Where payments are supported, we may use a third-party payment gateway to securely process transactions.

Payment service providers may collect and process payment and transaction information according to their own privacy policies and terms.

We recommend that users review the privacy policies of the relevant third-party providers when using their services.

We only use third-party services that we reasonably believe provide appropriate safeguards for user information.

4. Sharing of Information

We may share information with third parties only when reasonably necessary for providing and operating the App, including:

  • Technology and hosting service providers
  • Authentication and notification providers
  • Analytics and crash-reporting providers
  • Payment processing providers
  • Customer support providers
  • Government authorities or law-enforcement agencies where required by applicable law

We do not sell, rent, or trade your personal information for commercial purposes.

Third-party service providers may process information on our behalf and are expected to handle it in accordance with applicable privacy and security requirements.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, misuse, or destruction.

Depending on the nature of the information and the service involved, security measures may include:

  • Secure communication using encryption such as HTTPS/TLS
  • Access controls
  • Authentication mechanisms
  • Secure server infrastructure
  • Monitoring and logging
  • Regular maintenance and security updates

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain your account
  • Complete transactions
  • Meet legal, regulatory, accounting, or reporting requirements
  • Resolve disputes
  • Prevent fraud and abuse
  • Enforce our agreements

When personal information is no longer required for these purposes, we will take reasonable steps to delete or anonymize it, subject to applicable legal and regulatory requirements.

7. Account and Data Deletion

If you have created an account in the Dronacharya-Perumbavoor App, you may request deletion of your account and associated personal information.

How to request deletion

You may request account and data deletion by contacting us at:

Email: [email protected]

Please use the subject line:

"Account and Data Deletion Request"

In your request, please provide sufficient information for us to identify your account, such as your registered name, email address, or phone number. After receiving and verifying a valid deletion request, we will take reasonable steps to delete the personal information associated with your account, subject to information that we are legally required or legitimately permitted to retain. Some information may need to be retained for legal, security, fraud-prevention, accounting, or regulatory purposes. Where retention is required, we will retain only the information necessary for that purpose and for the applicable retention period. If your App provides an in-app account deletion option, users may also initiate deletion through that option.

8. Children's Privacy

The App is not intended to knowingly collect personal information from children except where such collection is necessary for the services provided and is carried out in accordance with applicable laws and Google Play policies. If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review and take appropriate action. If the App is specifically intended for children or is directed to children, additional privacy and parental-consent requirements may apply.

9. Cookies and Similar Technologies

Our website and certain services may use cookies or similar technologies to provide functionality, improve performance, understand usage, and maintain security. You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:
  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request information about how your data is used
  • Withdraw consent where applicable
  • Raise a privacy-related complaint or enquiry

To exercise these rights, contact us using the details provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. When we make changes, we will update the "Effective Date" at the beginning of this policy. Users are encouraged to review this page periodically for the latest information.

12. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact us:

Dronacharya-Perumbavoor Email: [email protected] Website: https://dronacharyaperumbavoor.com/

For account or data deletion requests, please use the subject:

"Account and Data Deletion Request"**

We will review and respond to valid privacy requests within a reasonable period and in accordance with applicable law.

13. Acceptance of This Privacy Policy

By using the Dronacharya-Perumbavoor App or website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the App and its services.

Last Updated: 21 August 2026